| 000 -LEADER |
|---|
| fixed length control field |
00378nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
230613s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788184003000 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
S2457 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sarkar, Debashis |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
How can I help you?: 5 mistakes to avoid in customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Noida |
| Name of publisher, distributor, etc |
Random House India |
| Date of publication, distribution, etc |
2013 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 235 p. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Item type |
Books |
