Besterfield, Dale H. <br/><br/>
Total quality management 

 - 4th ed. 
 - Noida  Pearson India Education Services Pvt. Ld.  2017 
 - xxv, 495p. 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management