Oakland, John S. <br/><br/>
Total quality management: text with cases /  

 - 3rd ed. 
 - Oxford  Butterworth-Heinnemann  2003 
 - x,483p. 
<br/><br/><label>ISBN: </label>9788181479914 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management