00417nam a22001457a 4500 2193 2193 200217b ||||| |||| 00| 0 eng d 9788181479914 1778 Oakland, John S. Total quality management: text with cases / 3rd ed. Oxford Butterworth-Heinnemann 2003 x,483p. Total quality management BK 0 0 ddc 0 658_401300000000000_O116 0 5982 CL CL 2008-02-24 Jyoti, the Book People 658.4013 O116 09970 2020-02-17 395.00 BK 0 0 ddc 0 0 9570 CL CL 2020-06-22 13 395.00 2020-06-22 395.00 BK