00325nam a2200109Ia 4500008004100000020001800041082002000059100004000079245004700119260003900166300001000205230413s9999||||xx |||||||||||||| ||und||  a9788175542143  a658.3145bS9661  aSutherland, Valerie & Cooper, Cary  0a30 minutes - to deal with difficult people  aNew DelhibKogan Page India c2003  a63 p.