00396nam a22001337a 4500 2680 2680 200313b ||||| |||| 00| 0 eng d 2286 Evans, James R. Total quality management: organization, and strategy 4th ed. New Delhi: Cengage Learning, 2009. xii,467p. Total quality management BK 0 0 ddc 0 658_000000000000000_E9242 0 7391 CL CL 2010-03-12 Jyoti, the Book People 658 E9242 10944 2020-03-13 321.00 BK