000			00625 a2200205 4500
999			_c161 _d161
008			220922b ||||| |||| 00| 0 eng d
020			_a9781259026812
041	0		_aeng
082	0	0	_a658.8 _bZ48
100			_aZeithaml, Valarie A.
245			_aServices marketing: integrating customer focus across the firm / _cValarie A. Zeithaml ... [et al.]
250			_a6th ed.
260			_aChennai: _bMcGraw Hill Education (India) Pvt. Ltd., _c2017.
300			_axxxii, 711 p.
650		0	_aMarketing
700			_95227 _aBitner, Mary Jo.
700			_95228 _aGremler, Dwayne D.
700			_95229 _aPandit, A.
942			_2ddc _cBK