000			00373nam a2200133Ia 4500
008			230413s9999||||xx |||||||||||||| ||und||
020			_a9788175542143
082			_a658.3145 _bS9661
100			_aSutherland, Valerie & Cooper, Cary
245		0	_a30 minutes - to deal with difficult people
260			_aNew Delhi _bKogan Page India _c2003
300			_a63 p.
942			_cBK
999			_c26353 _d26353