000			03173cam a2200289 i 4500
999			_c26621 _d26621
008			190711s2020 enk b 001 0 eng
020			_a9780367135980 _cGBP52.99
041	0		_aeng
082	0	0	_223 _a658.5 _bG221
100			_95522 _aGardiner, David
245	0	0	_aOperations management for business excellence : _bbuilding sustainable supply chains / _cDavid Gardiner and Hendrik Reefke.
250			_a4th ed.
260			_aLondon: _bRoutledge, _c2022.
300			_axxxii, 452 p. : _bill. ; _c25 cm
504			_aIncludes bibliographical references and index.
505	0		_a1. Operations and Strategy 2. Demand Management and Forecasting in Operations 3. Capacity and Revenue Management 4. Process Design and Strategy 5. Applying Lean Thinking to Operations 6. Achieving Balanced Results and Measuring Performance 7. Quality Management and Product Design 8. Inventory and Resource Planning 9. Collaborative Supply Chains 10. Advanced Supply Chain Concepts: Technology and Sustainability
520			_aAll businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach. Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms. Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.
650		0	_aProduction management.
650		0	_aOperations research.
650		0	_aBusiness logistics.
650		0	_aStrategic planning.
650		0	_aOperations research _vCase studies.
650		0	_aBusiness logistics _vCase studies.
700	1		_aGardiner, David, _d1945- _eauthor.
700	1		_aReefke, Hendrik, _d1980- _eauthor.
942			_2ddc _cBK