000 00396nam a22001337a 4500
999 _c2680
_d2680
008 200313b ||||| |||| 00| 0 eng d
100 _92286
_aEvans, James R.
245 1 0 _aTotal quality management: organization, and strategy
_cby James R. Evans.
250 _a4th ed.
260 _aNew Delhi:
_bCengage Learning,
_c2009.
300 _axii,467p.
650 0 _aTotal quality management
942 _cBK