000 00311nam a2200109Ia 4500
008 201224s9999 xx 000 0 und d
100 _aBrown, Stephen W. [et al.]
245 0 _aService Quality : Multidisciplinary and Multinational Perspectives
260 _aNew York
_bLexington books
300 _a0
942 _cBK
999 _c8677
_d8677