000 00316nam a2200109Ia 4500
008 201231s9999 xx 000 0 und d
100 _aChang,Richard Y.
245 0 _aImproving through bencmarking: A practical guide to achieving peak process performance
260 _aLondon
_bKogan Page
300 _a109
942 _cBK
999 _c9302
_d9302